Terms of Service
1. Who we are
The K-Routine Skincare Advisor app (the “App”) is provided by 7K Ritual Unipessoal Lda, Rua Eça de Queiroz 8, 2.º Esq., 2790-059 Carnaxide, Portugal, NIPC 518310248 (“we”, “us”). Contact: ops@7kritual.pt.
These terms apply to the merchant who installs the App on a Shopify store (“you”). By installing or using the App, you accept them. Our Data Processing Agreement forms part of these terms.
2. The service
The App adds an AI skincare advisor to your Shopify storefront. It asks your shoppers a short skin quiz, recommends a routine built from the products in your store, answers their skincare questions, and lets them add products to their cart. It also shows you, in your Shopify admin, the sales that started in the advisor.
The advisor’s answers are generated by artificial intelligence. They may be incomplete or wrong, and they are general cosmetic guidance, not medical advice. The advisor tells shoppers not to share health information.
3. Fees
The App is charged through Shopify’s billing system, on your Shopify invoice, as a usage-based plan you approve in Shopify before the advisor goes live on your storefront.
- Free trial. The first 14 days after you approve the plan are free. Each store has one trial; reinstalling does not start another.
- Commission. 10% of the net product sales of each order that started in the advisor, with a minimum of 1 unit of your store’s currency per order (for example €1). Net product sales means the amount received for the order’s products after discounts and refunds, excluding taxes and shipping. An order worth nothing is charged nothing.
- Which orders count. An order counts when the shopper started a cart in the advisor, which marks that cart. This includes other items added to the same cart, and orders placed from that cart later, while it lasts. Cancelled, unpaid and fully refunded orders do not count.
- AI usage. What your shoppers’ conversations with the advisor cost us at our AI provider, at cost, charged every month whether or not there were sales.
- When and how. Each calendar month is charged from the 5th of the following month, in US dollars. Commission is converted from your store’s currency at the European Central Bank reference rate of the month’s last day. A refund made after a month has been charged is not credited back.
- Spending limit. The plan has a limit, initially US$1,000 per 30 days, shown when you approve it. We cannot charge above it; if a month’s charges would exceed it, we ask you to approve a higher limit.
- Changes. We will give you at least 30 days’ notice of a change to these fees. A change never applies to a month already charged.
- Taxes. Fees are exclusive of taxes, which Shopify may add to your invoice.
If the App is uninstalled before a month has been charged, the fees for the period it was installed remain due, and we may invoice them directly.
4. Your responsibilities
- Keep your products, prices and product information accurate: the advisor recommends what your store sells, as your store describes it.
- You are the controller of your shoppers’ personal data. Tell them about the advisor in your privacy policy; the App gives you a paragraph to add, which names our AI provider.
- Make sure your use of the App, including the claims made about your products, complies with the laws that apply to your store, including cosmetics and consumer protection rules.
- Do not use the App in breach of Shopify’s terms or for any unlawful purpose.
5. Data protection
We process your shoppers’ personal data only on your behalf and only to provide the App, as set out in the Data Processing Agreement. The advisor sets no cookies and stores nothing on shoppers’ devices, and we do not store their conversations.
6. Availability
We aim to keep the App available and working, but we provide it as it is, without a guaranteed level of service. It depends on Shopify and on our providers, and it may be interrupted for maintenance or by events outside our control.
7. Intellectual property
We own the App. You keep all rights to your store’s content. You allow us to use your store’s product information and the data described in the Data Processing Agreement only to provide the App to you.
8. Ending
You can stop at any time by uninstalling the App from your Shopify admin. We may suspend or end the service for a store that breaches these terms or does not pay, with notice where reasonable. On uninstall your settings are deleted, as described in the Data Processing Agreement; monthly sales totals, which contain no personal data, are kept as billing records.
9. Liability
To the extent the law allows, we are not liable for indirect or consequential loss, or for loss of profits, revenue or data; and our total liability to you is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.
10. Changes to these terms
We may update these terms. We will tell you of a material change at least 30 days before it takes effect, by email or in the App. Continuing to use the App after that date means you accept the change.
11. Law
These terms are governed by the law of Portugal. The courts of Lisbon, Portugal, have jurisdiction, without prejudice to any mandatory rights you have where you are established.